Arena Info

Arena Policies

Admission

The San Jose Sharks hereby grants the Holder of the ticket (Holder) admission to the San Jose Sharks hockey game upon the following conditions: the ticket cannot be replaced or exchanged if lost or destroyed. The ticket is a revocable license which may be withdrawn and admission refused at anytime. The ticket must not be resold or offered for resale in a manner or at a price in violation of any federal state or local law or regulation. Game times and dates are subject to change.

The Holder assumes all risks and danger of personal injury and all other hazards arising from, or related in any way, to the event for which the ticket is issued, whether occurring prior to, during or after the event and including specifically (but not exclusively) the danger of being injured by hockey pucks and sticks, other spectators or players, or by thrown objects. The Holder agrees that SAP Center, San Jose Arena Management, LLC, the League, its officers and employees, the participating clubs, their officers, players, employees and agents are expressly released by the Holder for claims arising from such causes. The Holder shall not use admission to the San Jose Sharks hockey game to generate publicity for the purpose of promoting and/or marketing other entities, events, and/or personalities without the prior written consent of the San Jose Sharks. The Holder further agrees to abide by the policies of SAP Center and the instructions of SAP Center personnel. If, in the sole discretion of the San Jose Sharks, the Holder violates any of the foregoing, the Holder shall be subject to revocation of the license created by the ticket without refund. Continued violations may result in the forfeiture of any remaining season tickets of the current season and any renewal privileges. By the purchase of the ticket and attendance at the event, the Holder consents to the use and broadcast of his image, without payment of consideration, in any news broadcast, commercial broadcasts, advertising or promotional publicity for the San Jose Sharks or SAP Center.

The Holder may take still photographs, for personal use only, at SAP Center during Sharks games utilizing lenses not exceeding six inches in size. Camera equipment must be unobtrusive, not block sight lines of other guests and not restrict the free movement of guests throughout the seating areas. The Holder acknowledges and agrees that video and/or audio recording/taping equipment is not permitted in SAP Center and the Holder further agrees not to transmit or aid in transmitting any description, account, picture or reproduction of the event or any portion thereof.

Alcohol

No alcohol may be brought into SAP Center at San Jose, nor consumed in any of the SAP Center at San Jose parking lots. Violators will be cited by San Jose Police and are subject to significant fines. SAP Center at San Jose reserves the right to evict an underage guest who is observed to be drinking alcohol or to any guest who appears to be intoxicated. SAP Center at San Jose also reserves the right to deny entrance to an intoxicated guest.

Alcohol Sales at Concerts & Other Events

All alcohol sales will cease after intermission or at management discretion.

Alcohol Sales at Sharks Games

Alcoholic beverages are sold until there are ten minutes left on the game clock in the third period, with the exception of three bars in the Comerica Bank Club. The Comerica Bank Club bars continue to serve until 30 minutes after the end of the game. This policy is subject to change based on management discretion.

Animals

We permit no animals in SAP Center at San Jose other than animals that are certified “Working Dogs” and are in service to assist disabled guests. Service dogs “in-training” are not allowed in SAP Center at San Jose.

Behavior

Active cheering and enthusiasm is encouraged. However, individual conduct must be bound by law and the rights of others to enjoy the event. Guest behavior cannot be unreasonable so as to offend others or be unreasonably abusive to players, officials or performers. Guests using foul language or appearing intoxicated are subject to eviction. SAP Center at San Jose staff reserves the right to evict guests whose behavior seriously affects the ability of others to enjoy the event.

We also prohibit a ticket holder from using admission to a game to generate publicity for the purpose of promoting and/or marketing other entities, events, and/or personalities without the prior written consent of the San Jose Sharks. The San Jose Sharks reserve the right to expel, without refund, any ticket holders whose behavior which, in the sole discretion of the San Jose Sharks, violates any these behavior policies. Continued violations of the behavior policies may result in the forfeiture of any remaining season tickets of the current season and any renewal privileges. Please notify a Guest Services Attendant if you witness any behavior violations.

Camera & Audio/Video Recorders

The use of still cameras (film or digital) and video & audio recorders is regulated by the promoter of each event. In many cases, the camera policy is not finalized until the day of the event and is subject to last minute changes. In most cases for concerts, cameras that are considered professional in nature or have a detachable lense are prohibited. Normally, cameras that can fit into a guest’s pocket are allowed. Still cameras (film or digital) are permitted for Sharks games and other professional or amateur sporting events, as long as the lens does not exceed six inches in length. Video cameras are rarely permitted. When cameras are prohibited, guests are encouraged to take them back to their car or check them in at the entrances. Tri-pods or single-pods are also not permitted at any event held at SAP Center at San Jose, as they can cause a tripping hazard in the event of an evacuation.

Fan Courtesy at Sharks Games

In order not to block the view of other guests at Sharks games, guests are asked to be a courteous fan by waiting for the next whistle before going to or leaving their seats. In addition, guests are asked to not lean forward in their seats so as not to block the view of guests seating behind them.

Guest Food

Guests may bring in reasonable amounts of food and non-alcoholic beverages for their own personal consumption at most events.

Laser Pens

Any type of laser pen or pointer is prohibited at SAP Center at San Jose. Any such device is dangerous to both other guests and to event performers. Any guest found carrying such an object is subject to eviction from the building as well as confiscation of the object.

Marijuana

The smoking of legal medical marijuana or any illegal substance is prohibited on SAP Center at San Jose premises.

Noise-Making Devices

No extraneous noise-making devices are permitted inside SAP Center at San Jose. These items include, but are not limited to, horns, whistles, air horns, cymbals, cow bells and bugles.

Prohibited Items

Cans, glass bottles, thermos-type containers, hard-sided coolers, balloons, laser pens, masks, noisemakers such as air horns, flowers and gifts attended for a performing artist are not allowed in SAP Center at San Jose. If the guest cannot dispose of prohibited items or return them to his/her vehicle, the guest can check in their items and pick them up when leaving. Guests, including law enforcement personnel not working in an official capacity, are prohibited from bringing weapons into SAP Center at San Jose. Weapons may not be checked in and include, but are not limited to, firearms, explosives, handcuffs, batons, stun guns, knives, tear gas and pepper spray. Guests with these items will not be allowed in the building and, if already in the building, will be required to take the item from the building or be evicted.

Re-Entry

SAP Center at San Jose has a general “no re-entry” policy during all events. Should a guest of the arena have an emergency or a legitimate purpose to exit and re-enter the building, the guest may obtain proper authorization and have their ticket scanned out. As a rule, only one guest per group is allowed to exit and re-enter.

Security Checks

SAP Center at San Jose conducts visual and bag security checks at every event. Higher levels of security checks including pat-downs, hand-wanding and the use of metal detectors are done at the discretion of management for other events. All large bags, large backpacks and suitcases will not be permitted in the building. Baby bags are permitted, but baby strollers and baby carriers are not permitted. SAP Center at San Jose offers the service of checking in baby strollers and carriers at all events.

Signs and Banners

Handheld signs are allowed at SAP Center at San Jose as long as they are no larger than poster size (20”x30”), do not impair the view of other guests and do not contain vulgar, offensive or graphic content. Banners may be of larger size and may only be hung so as not to damage any SAP Center at San Jose surfaces and not block any SAP Center at San Jose advertising. No sign or banner may be of a commercial nature. Dry erase boards and signs attached to sticks or poles are not permitted. This policy is subject to change based on management discretion.

Smoking

SAP Center at San Jose is a smoke-free facility and smoking is not permitted anywhere inside the building, including restrooms. This includes electronic cigarettes. Designated smoking areas are provided outside SAP Center at San Jose entrances and exits. The SAP Center at San Jose smoking policy conforms to California law which prohibits smoking within 20 feet of entrances, exits and operable windows of any building. The smoking of legal medical marijuana or any illegal substance is prohibited on SAP Center at San Jose premises.

Tailgating

Tailgating in the SAP Center at San Jose parking lots is prohibited per San Jose City Ordinance. Violators will be cited and fined for having an open BBQ flame or open container of alcohol.

Throwing objects

For the safety of all, a guest who throws any object into the stands or onto the playing surface or stage will be evicted from SAP Center at San Jose. The only exception to this policy is when, during a hockey game, a player scores a “hat trick” (three goals in a game). In this case, throwing of hats is customary and is deemed appropriate (hats cannot be returned).

Ticket Reselling

The resale of tickets (“scalping”) is against the law per San Jose City Ordinance 6.54.200 and is not permitted in and around SAP Center at San Jose. Violators are subject to fine and confiscation of goods and cash. Tickets may not be resold for any amount, including below face value.

Trespassing

Anyone trespassing on the playing surface at games will be evicted and subject to arrest and prosecution in accordance with local ordinances.

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